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Fanmiles FAQs


Fanmiles FAQs


We are constantly improving Fanmiles. We have selected the most Frequently Asked Questions for you to give you some instant support for your most urgent requests. If you cannot find an answer to your inquiry, please contact Fan Support.  


Trending Issues

 

Topics

 
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Contact our Support Team


Contact our Support Team


Du brauchst Hilfe? Schreib uns doch an support@fanmiles.com oder direkt bei Facebook

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Return Policy


Return Policy


Right to Withdraw

 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Fanmiles GmbH
Oranienstraße 6
10997 Berlin

Germany


E-Mail: support@fanmiles.com

 

Effects of Withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us at, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Cookies


Cookies



Via your browser, we save so-called "cookies" to your computer. These are little files containing information required for certain functions. The following cookies are set:


1. Login Cookie

When you log in to the website and tick "Remain logged in", we save a personalised cookie to your computer. This cookie has a lifespan of 30 days and is renewed automatically every time you visit the website. Once you log out from the system, the cookie will no longer be renewed and will be deleted. After 30 days, your browser will delete the cookie even if you do not log out. As long as the cookie is stored on your computer and is valid, you will be logged in automatically every time you visit the website. The cookie cannot be copied, as it stores information that is unique to the computer in encrypted form. The stored information thus enables the cookie to verify that it is located on the "original computer" on which it had been generated.

 

2. Session Cookie

As long as you move around on our website, a session cookie is stored on your computer, enabling us to identify you even if no login cookie is set. We therefore know who you are and whether you have already logged in every time a new page is accessed. This cookie is deleted automatically when you leave our website.

 

3. dotCMS Tracking Cookie

This cookie is saved by the editorial system that we use for the operation of the website. This cookie serves technical purposes only and is not used for tracking etc.

 

4. Google Analytics Cookie

This website uses Google Analytics, which saves various cookies to your computer. For further information, see our privacy information. To prevent the use of this functionality, Google offers an add-on that you can install in your browser. You can find it here

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Privacy Policy


Privacy Policy


Purpose of the fanmiles.com Fan Loyalty Platform

Via the fanmiles.com fan loyalty platform, fans are rewarded with #fanmiles for their loyalty and interaction in connection with the subjects of sports and entertainment. #fanmiles can be redeemed towards attractive awards from participating partners. Participation in the fanmiles.com fan loyalty platform is subject to the following Terms & Conditions:

Protection and Use of Your Data

With this document, we would like to inform you which data about you are collected and stored within the scope of the use of the fanmiles.com fan loyalty platform and for which purpose we use these data. The declaration of consent comprises part 1 of this document. In part 2, we would like to inform you which data protection-relevant tools and social media plug-ins are used for the operation of the platform.

Part 1 – Declaration of Consent under Data Protection Law

Your participation in the fanmiles.com fan loyalty platform (the "platform" or the "fan loyalty platform") is governed by the following agreements under data protection law. Your declaration of consent applies in favour of FanMiles GmbH, Oranienstraße 6, 10997 Berlin, Germany, as the platform operator.

By approving this agreement, you permit FanMiles GmbH (hereinafter referred to as "we" or "provider") to collect, process and use your data as specified below in the agreed way and in the described scope.

 

1. Data Collected by Us

 

1.1 Fan Data

Fan data are data about you (name, date of birth, etc.), your marital status (married, children, etc.) and your contact details (mail, e-mail, mobile phone, etc.). These data are collected during the registration and possibly later on through your input. You may also use the platform under an alias, as the input of data that would enable your identification is voluntary. However, please note that if you do not enter all data, we cannot render all services offered. For example, we can only send an award to you if we know your name and address

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1.2 Usage Data

When you use the platform, we collect, store and process your following personal data, especially for the purpose of crediting #fanmiles of the platform and for spending #fanmiles on awards. The data comprise a unique participant number assigned to you, the time, location and type of the transaction that leads to the crediting or spending of #fanmiles of the platform, the number of #fanmiles of the platform, the award obtained, procured goods and services and their price, or the competition or raffle in which you participated. 

Furthermore, we collect data that indicate on which websites you interact with plug-ins that are offered by us and integrated by the respective website operator on his website. If you are logged in to the fanmiles.com fan loyalty platform at the same time, we can allocate this interaction to your user account and log it. The collected data comprise the location and date of the interaction, the type of interaction and the subject area (e.g. which contents are currently being displayed on the website).

We do not receive any information on goods and services procured by you if your contractual partner is a pharmacy, in the case of financial services or banking transactions or if the data would allow conclusions to be drawn concerning personal data classifiable as special types of personal data in the meaning of Section 3 (9) of the German Federal Data Act (BDSG). We further collect and store information on which e-mail newsletters were sent to you within the scope of the fan loyalty platform, whether you opened them and clicked a link in the newsletter or whether any other reaction to the newsletter took place (e.g. (auto-)reply or undeliverable) (hereinafter referred to as "newsletter data").

Fan data and usage data are hereinafter collectively referred to as "participant data".

 

2. Who Gets My Participant Data?

Your participant data will only be transmitted to third parties (also for advertising and market research purposes) if you have separately agreed to this or if this is permitted by law (e.g. forwarding of address details to courier companies for the delivery of awards).

 

3. For What Purposes Are My Participant Data Used?

We use your participant data for purposes including but not limited to the following:

  • Information on your current #fanmiles and FAME credit on the platform and their validity/expiry data
  •  Information on current offers of the platform, sponsors and partners
  • Adaptation of the platform and our offers to your presumed interests and needs
  •  Crediting of #fanmiles and FAME and spending of #fanmiles of the platform
  • Use for advertising and market research

3.1 Participation in the Fan Loyalty Platform

We use your participant data for the purpose of enabling you to participate in the fan loyalty platform and, if necessary, for the settlement between us and the partners of the platform. Your participant data are used especially for the management of your mile balance and for the processing of mile and award transactions. Moreover, the participant data are used for the purpose of submitting offers concerning the platform to you. By using your participant data, these offers are to be adapted to your presumed interests and needs.

 

3.2 Use for Advertising and Market Research

To be able to offer you the benefits of the fan loyalty platform and to further develop these, we need to generate income with the platform. Instead of billing you for a usage fee, we prefer to make use of other income sources. Therefore, we would like to collect, store and use your participant data for advertising and market research. In this way, we will be able to submit offers for products and services to you (e.g. by displaying personalised advertisements or by means of personalised newsletters) which we consider suitable for your needs and interests. This may be done through the website of the platform, by mail and – provided we are entitled to do so by law or with your consent – by e-mail or another form of digital messaging (e.g. SMS). Additionally, we use your participant data to arrange new and improved offers and services of the platform in order to custom-tailor them more effectively to your presumed personal interests and needs. You may object to the use of your participant data for advertising and market research at any time, with effect for the future. Please send your objection to FanMiles GmbH, Privacy, Oranienstraße 6, 10997 Berlin, Germany.

 

3.3 Newsletter of the Fan Loyalty Platform

The newsletter data are used in order to determine whether our newsletters meet with your interest and how we could customise them in order to address your presumed interests and needs more effectively.

 

 

4. Revocation of This Declaration

You may revoke this declaration at any time with effect for the future. Please send your revocation to FanMiles GmbH, Privacy, Oranienstraße 6, 10997 Berlin, Germany. Please note that the deletion of your personal participant data is only possible along with the deletion of your account. Your revocation will thus also result in the immediate termination of your account.

 

 

5. Your Right to Information and Privacy-related Questions

You can always request information as to which data we have stored about you and how we use them. Should any data be incorrect, we will correct them at your request. For such requests or if you have general privacy-related questions, please contact the data protection officer at FanMiles GmbH, Privacy, Oranienstraße 6, 10997 Berlin, Germany or datenschutz@fanmiles.com.

 

 Part 2 – Information on Privacy-relevant Tools and Social Media Plug-ins

 

1. Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies ‒ text files that are stored on your computer and that enable an analysis of your use of the website. The information about your use of this website (including your IP address), which is generated by the cookie, is sent to a Google server in the USA and stored there. Google uses this information to analyse your use of the website, to compile reports on the website activities for the website operators and to render other services related to the use of the website and of the Internet in general. Google may also transmit this information to third parties if this is required by law or if third parties process these data on behalf of Google. Google never links your IP address to other data at Google. You can prevent the setting of cookies by configuring your browser software accordingly; in this case, however, you may not be able to use all functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the way described above and for the purpose indicated above. You can object to the collection and use of your IP address by Google Analytics at any time with effect for the future. Detailed information on this subject is available at

http://tools.google.com/dlpage/gaoptout?hl=en

Please note that on this website, Google Analytics is used in such a way that anonymised logging of IP addresses is guaranteed. Furthermore, we have concluded a contract with Google pursuant to Section 11 of the German Federal Data Protection Act (BDSG), which guarantees compliance with these requirements.

 

2. Facebook Plug-ins and Link

Our website uses plug-ins from facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-ins are evident from one of the Facebook logos (a white "f" on blue background or a "thumbs up" icon) or from the designation "Facebook Social Plug-in". When you access a webpage of our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted from Facebook directly to your browser, which integrates it in the webpage. Therefore, we do not have any influence on the scope of the data that Facebook collects with the help of this plug-in. The information that we provide here is based on the information from Facebook at

http://www.facebook.com/help/?faq=17512

 As stated by Facebook, the integrated plug-in provides it with the information as to which page of our website you just accessed (URL). If you are logged in to Facebook at the same time, Facebook can allocate the visit to your Facebook account. If you interact with the plug-ins, e.g. by actuating the "Like" button, the respective information will be sent directly from your browser to Facebook, where it will be stored. Even if you are not a member of Facebook, Facebook may learn and store your IP address. You can prevent this by installing suitable blocking tools in your browser. For details on the purpose and scope of the data collection and the further processing and use of the data by Facebook and your rights and configuration options to protect your privacy, please refer to the privacy information of Facebook:

http://www.facebook.com/policy.php

If you are a member of Facebook and do not want Facebook to collect data about you via our website and link them to your member data that are stored at Facebook, log out from Facebook before visiting our website. If you have linked your Facebook account to this website, you can delete the link in Facebook under "Privacy Settings".

 

3. Twitter Plug-in

Our pages contain functions from the Twitter service. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using the "Re-Tweet" function, the webpage you visited will be linked to your Twitter account and be disclosed ("tweeted") to other users. In this process, data will also be transmitted to Twitter. As indicated by Twitter, Twitter also uses this information for the purpose of showing you personalised advertisements. You can deactivate this in your Twitter account settings (items "Personalisation" and "Promoted content"). Information from Twitter on the collection and use of data is available in the Twitter privacy policy at http://twitter.com/privacy. Please note that we do not have any detailed knowledge of the content of the transmitted data and their use by Twitter. You can modify your Twitter privacy settings in the account settings at http://twitter.com/account/settings.

 

4. Google+ Plug-in

Our pages contain functions of the Google+ service. These functions are offered by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. By using the "Google+" function, the webpage you visited will be linked to your Google+ account and be disclosed to other users. In this process, data will also be transmitted to Google. Information from Google on the collection and use of data is available in the Google privacy policy at www.google.com/intl/gb/policies/privacy/. Please note that we do not have any detailed knowledge of the content of the transmitted data and their use by Google. You can modify your Google privacy settings in your account settings at

https://www.google.com/accounts/ManageAccount

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About cheating


FRAUD

About cheating


FRAUD

ABOUT CHEATING TO GET YOUR #FANMILES

 

Cheating is not cool! Fanmiles is built to reward truly loyal fans. We do know that some users might try to ruin this concept by trying to cheat their way up the ladder by collecting #fanmiles via bots, scripts, multiple accounts or any other selfish way to trick the system and get #fanmiles that they don't deserve. 

To all of your cheaters: Save your time! Even if you do get your hands on some valuable #fanmiles, we will simply close your account upon redeeming a reward. Our Fraud team is working day and night to separate legitimate accounts from accounts with illegal or irregular #fanmiles transactions. So don't get too excited about cheating the system, you simply will not be able to redeem rewards!

We like to do things right and with integrity so instead, we are happy to reward you with up to +10.000 #fanmiles, if you report a security loophole to our development team. This way, you avoid wasting time, you get legitimate #fanmiles and also help us to improve the experience for your fellow fans. Simply use the contribution form below to report a security issue. Make sure to include your username or e-mail address you used for the Fanmiles registration, so we can check the issue first-hand. Thanks!

 
 

We hope to convince you that cheating Fanmiles simply means cheating the fan community, as obviously the more cheaters we have, the more security measures we will implement. Keep it real, keep it honest!

 



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Terms and Conditions


Terms and Conditions

Terms and Conditions


Terms and Conditions

Fanmiles

 

Fans are rewarded for their loyalty and interaction in connection with the subjects of sports and entertainment via the fanmiles.com fan loyalty platform. #fanmiles can be spent on attractive rewards from participating partners. Participation in the fanmiles.com fan loyalty platform is subject to the following Terms & Conditions:



1. Amendments and Supplements to These Terms & Conditions

1.1 These Terms & Conditions may be amended with effect for the future if the fan is specifically informed about the amendments in text form before the amendments become effective and he has the possibility to object to the amendments within at least six weeks of the receipt of the information. The amendments may only become effective after the objection deadline, unless this is not possible for mandatory statutory reasons. In particular, the amendments will be deemed approved if the fan continues to use the services of the fanmiles.com fan loyalty platform after the objection deadline.

1.2 If a fan objects to the amendments, this also represents his normal termination of the membership in the fanmiles.com fan loyalty platform. The fan will be informed of this separately in accordance with the above information on amendments.

1.3 These Terms & Conditions may be supplemented or amended with additional terms and conditions. However, these additional terms and conditions will only become binding upon approval by the respective fan.

 

2. Registration

2.1 The participation in the fanmiles.com fan loyalty platform comes into existence by means of the fan's submission of the application for registration and its acceptance by fanmiles.com. The acceptance of the respective application can take place by way of separate declaration or activation of the access to the fanmiles.com fan loyalty platform.

2.2 Multiple registration of a fan on the fanmiles.com fan loyalty platform under different names is not permitted.

2.3 For every registration, the fan must provide truthful information and be at least 16 years of age. The fan shall communicate any changes to the information provided during the registration by duly updating his fan profile.

 

3. #fanmiles

3.1 The #fanmiles issued within the framework of the fanmiles.com fan loyalty platform can only be obtained and spent in the ways authorised by us. 

3.2 If #fanmiles are granted as a reward for an interaction (e.g. for buying a product), we may wait until the interaction can no longer be rescinded (e.g. expiry of the right of revocation) before we credit them. Should we credit the #fanmiles earlier, we may block their use and, if necessary, delete them if the interaction is rescinded for reasons for which you are responsible. 

3.3 Vouchers for #fanmiles can only be used until the specified expiry date and only by the recipient of the voucher via the website of the fanmiles.com fan loyalty platform.

3.4 #fanmiles as well as vouchers etc. for such cannot be transferred to any third parties, unless we offer such an option. Sale of #fanmiles or disposal of these to third parties in any other way is not permitted without the approval of fanmiles.com.

3.5 If #fanmiles are advertised within the scope of competitions or raffles, it is especially not permitted to set up e-mail or social media accounts for these purposes (e.g. Facebook, Twitter), which are operated by the respective fan or on his behalf (fake accounts) or to use automated procedures that do not match the character of the respective campaign and especially serve the purpose of gaining a competitive advantage over other participants (e.g. use of automated scripts for the performance of certain actions).

3.6 #fanmiles cannot be paid out in cash. 3.8 If rewards can be exchanged with #fanmiles of other bonus programmes or comparable bonus points on the fanmiles.com fan loyalty platform, the aforesaid regulations shall apply analogously to such.

 

4. Rewards and Costs of Returning Such

4.1 The selection of the rewards offered on the fanmiles.com fan loyalty platform and the determination of the #fanmiles required for obtaining a reward are subject to the discretion of fanmiles.com.

4.2 Additional conditions and possible shipping costs may apply when obtaining a reward, which will be indicated in the individual case.

4.3 The #fanmiles with the oldest expiry date are usually used when redeeming rewards.

4.4 The fan shall send back any rewards obtained while misusing the fanmiles.com fan lovalty platform or through #fanmiles collected while misusing the fanmiles.com fan loyalty platform to fanmiles.com at his own expense. This does not affect the right of fanmiles.com to claim damages.

4.5 The return policy is described here.

 

5. Obligations of the Fans

5.1 The fanmiles.com fan loyalty platform is provided exclusively for private use by fans. Any and all use of the fanmiles.com platform for commercial purposes, especially for collecting information about other fans, is not permitted without the approval of fanmiles.com.

5.2 The fan shall duly keep his passwords secret and shall not make such available for use by any third parties. Shared use of a registration on the fanmiles.com fan loyalty platform and shared collection of #fanmiles by several persons is not permitted unless the fanmiles.com platform permits shared collection.

 

6. Rights to Benefits of the fanmiles.com Fan Loyalty Platform

6.1 The fan only gains the rights to the legally protected benefits of the fanmiles.com platform to the extent required for the fulfilment of the benefits owed to him.

6.2 Names, trademark or other commercial property rights that are used within the framework of the fanmiles.com platform are used under a licence. The fan does not gain any independent rights to these.

 

7. Rights to Contents of the Fan

7.1 By uploading contents to the website of the fanmiles.com platform, the fan grants fanmiles.com the free-of-charge, non-exclusive and transferable rights ‒ without any limitation as to time and area ‒ to make these contents accessible to third parties via all media (especially Internet, mobile phone, TV and radio) within the scope of the platform.

7.2 This right comprises the right to edit and modify the contents insofar as this is appropriate for the contractual use of the contents.

7.3 The transfer of rights shall continue to apply even after the end of the contractual relationship with the respective fan.

7.4 The fan guarantees that he fully holds all needed rights to the contents uploading by him and indemnifies fanmiles.com against any and all damage and third-party claims that may arise if this should not be the case. In particular, fanmiles.com shall be entitled to refund of any incurred reasonable costs of defence against such claims.

7.5 When a fan uploads contents (e.g. texts, photographs, videos or images) via the fanmiles.com platform, he shall be liable for ensuring that the contents - do not violate laws and regulations; - are not morally offensive; - do not pose a threat to youths or could otherwise endanger the reputation of fanmiles.com. Otherwise, FanMiles GmbH shall especially be entitled to delete these contents immediately.

 

8. Liability

8.1 In the event of slightly negligent breach of obligations, the liability of FanMiles GmbH and its agents shall be limited to foreseeable damage that is typical for the contract. 

8.2. In the event of slightly negligent breach of non-material contractual obligations, whose breach does not endanger the performance of the contract, FanMiles GmbH and its agents shall not be liable. 

8.3. The aforesaid limitation of liability does not apply in the event of injury to life, body or health, product liability claims, malicious acts or if a guarantee has been provided.

 

9. Term and Termination

9.1 The fan may terminate his registration on the fanmiles.com platform at any time without specifying reasons. Notice of termination may be given via the contact form.

9.2 fanmiles.com may terminate the registration of a fan with three months' notice. Moreover, the platform may be discontinued with three months' notice.

9.3 A fan's #fanmiles balance will expire as soon as the termination and/or discontinuation of the platform becomes valid.

9.4 This does not affect the right to termination for good cause without prior notice. Good cause includes but is not limited to the following:

       The fan's culpable breach of his contractual obligations under sections 2.2 and 6.1 of these Terms &        Conditions

       Registration by a fan using significantly false information

       Multiple registration of a fan and sharing of a registration by several persons

 

10. Miscellaneous

10.1 Should individual regulations of these Terms & Conditions be or become invalid, this shall not affect the validity of the other regulations.

10.2 German law shall apply exclusively, under exclusion of the international private law and the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory statutory regulations for the protection of consumers shall remain unaffected.

10.3 By Accepting the Terms of Service the fan confirms that they have read our privacy policy, including our Cookie Use Policy.

10.4 In the event the fan does not have any general place of jurisdiction, the courts of Berlin, Germany, shall have jurisdiction. This shall apply even if the fan relocates abroad after the registration or the domicile is not known when the lawsuit is filed. Mandatory statutory regulations for the protection of consumers shall remain unaffected.

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Impressum


Impressum


In accordance with § 5 TMG:


Fanmiles GmbH
Oranienstraße 6
10997 Berlin

Tel.: +49 30 - 5770230-0
Fax: +49 30 - 288746640
E-Mail: info@fanmiles.com

Executive Directors : Fabian Schmidt, Alan Sternberg
Commercial Register Number: AG Berlin-Charlottenburg HRB 142476

USt-ID: DE 28/599/7058

 


The Online Dispute Resolution plattform of the European Commission Kommission can be found under
http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute resolution proceeding at an consumer dispute settlement organization.