What is Fanmiles?
Fanmiles makes it easier for you to live a rewarding lifestyle by giving you one account and one currency, #fanmiles, to earn and redeem rewards you want, from the brands you are most loyal to.
What are #fanmiles & how do I earn them?
#fanmiles is the currency used for all of your earn and reward transactions. Earn #fanmiles by engaging in the activities you love, with the brands you are most loyal to. You can search the offers of the brands you love here. Think of #fanmiles like money, the more you have, the more rewards you can afford to get!
How do I register for Fanmiles?
To register, all you need is a valid email address, username and password. Be sure to look out for the confirmation email sent to the email you provided. Without registration confirmation, fans will not be able to redeem rewards with Fanmiles.
I registered but did not receive a confirmation email. What should I do next?
If you haven’t received a confirmation email there are two possible reasons:
1) Your confirmation email is waiting for you in your “Spam” folder or it was filtered through a preset mechanism.
2) The email you provided does not exactly correspond to your actual email.
In any case, please check your spam or any other filtering folder you have set up. Still haven't received a confirmation email? Not to worry, there is a simple solution! Feel free to either sign up again or write in to Fan Support and we will gladly complete the process for you.
What data is required for my Fanmiles Account?
Each Fan Account requires a username and password.
Where do I find my personal user data on fanmiles.com?
You find your personal data in your 'fan account'. You can get there by clicking on the user icon at the top right of the page, on the navigation bar.
Where can I download the Fanmiles App?
You can find the Fanmiles app for iOS in the Apple store (only available in Germany, Austria and Switzerland) and for Android in the Google Play store (only available in Germany).
Why can't I download the app outside of Germany?
We are currently looking to change this. The reason we only have it available in Germany right now is that some of our features aren’t available to the same quality outside of the DACH regions. For now, you can get a great experience with Fanmiles on your desktop.
Can I upload my own fan profile picture?
For now, this feature is not supported.
How can I change my password?
You can find the password reset button in the login window.
I forget my password and need to get back into my Fanmiles Account. What do I do?
When you click "login" you should notice beneath the username and password fields that there is a "Forget password?" link. Click on the link and follow the steps to easily and conveniently create a new password. If the link does not work or of you continue to have problems, please write into Fan Support and we will gladly complete the process for you.
Why should I create a “strong” password?
Password policies require you to use a certain amount of letters, numbers or symbols. There is a password strength gage on the page where you can create your password and which will provide additional guidance for creating a secure password. A password that is difficult for others to "crack" is recommended to ensure security around your account information including your #fanmiles.
Can I change my Fanmiles username?
Unfortunately, once created, you cannot change your username.
Can I change my Fanmiles email address?
To change your email address, please go to your Fan Account settings.
How can I subscribe to or unsubscribe from the newsletter?
To change your subscription status, please email Fan Support.
Where can I see my #fanmiles account balance & transaction history?
You find your #fanmiles account balance next to the Fanmiles symbol on the navigation bar at the top center of the page. Currently, you can only see your transaction history in the iOS or Android app.
What is the difference between a green or orange #fanmiles button?
A green button indicates to earn, while an orange button indicates to redeem.
Where can I find my personal user information?
All user information can be found under your “Profile”. When you click on your profile photo (which lives on the header near the top right corner) you will see the “Profile” link.
I am having trouble logging in, what should I do?
In the event you can’t login, please contact Fan Support and we will gladly help you login.
What is the minimum age requirement to register with Fanmiles?
Users must be 16 years of age or older to join the Fanmiles network.