How do I redeem my reward?
Upon choosing to redeem your reward, you will be asked for your shipping address. Once you fill this out, your reward is on its way!
Can I cancel my order after successfully completing the “redeem” process?
There is generally no right to withdraw. Since #fanmiles can neither be bought nor exchanged for money, they are not considered a form of payment in accordance to the law. This regulation however is only applicable in accordance with Section 312 of the German Civil Code (BGB) if it is a paid service.
The satisfaction of our fans is of utmost importance to us and therefore we offer the possibility to return some merchandise rewards (generally excluded are tickets, coupons and profit sharing). If you want to cancel your order, please contact Fan Support as soon as possible.
I haven’t received my order and it has been over a week, what should I do?
If you still have not received your order after 5 business days , please write in to Fan Support and we will help you sort out any fulfillment process issue.
Do you ship internationally?
We ship the rewards all over the world.
What is your return policy?
All return questions and concerns are reviewed by our Fan Support team on a case by case basis. Please write in to Fan Support and we will gladly review your request.
How & when will I know that you received my return?
Our Fan Support will send an email to the corresponding name on the package if it exists in our user database, otherwise please write in to Fan Support to learn about your return status.
How long will it take to receive my reward?
Normally a reward should get to you within 14 days. If you have not received your order by then, please contact Fan Support.
What can I do if my desired reward is no longer available?
Leave a short message through our contact form, informing the Fan Support team about the reward. We will do our best to bring the reward back.
What else can I redeem with my #fanmiles?
Fanmiles offers a variety of brands, each with a variety of different reward offers. The beauty of Fanmiles is that you can earn with one brand and get a reward from another. You can search for brand specific or genre specific rewards here.